Warranty & Returns

warrranty-wlkie-cycles-fixed-gear-single-speed-bikes

If your item has an issue, please submit a ticket to our Support Center indicated the following details

  • Please indicate your order number and product code, explain your item issue in details (cause and date of the issue).
  • Please tell us what actions you have already taken to resolve the issue.
  • Please send us clear picture or video of the defects (under 2MB) in good lighting of both product and outer package.

2 Days Money Back Warranty

Please kindly follow the instructions given the RMA/ warranty process above. Only defective items can be returned for a full compensation

1. If you are not satisfied with a product because it is faulty, you can send it back to us for a refund or exchange within a period of 2 days after you have received it. Shipping fees to return the item back to us will be at your charge.
2.If the product works but you do not wish to retain it, you can also send it back within a 1day period for an exchange or a partial refund. You have to cover the shipping both ways. We also do not refund the shipping fees.

What If I Receive the Wrong Item?

Please follow our warranty process at the top of this page.
Please contact us with all the details and pictures showing us the issue.
1.If we sent the wrong item, we will either exchange the item or refund you in full.
2.If you made a mistake by ordering the wrong item, we will either refund you partially if you keep them or request to return the item for a full refund or an exchange.
Shipping fees to return the item(s) to us will be covered fully by the customer. For exchange customer will pay shipping fees both ways.

I Have Received an Incomplete Order ( Missing Items)

Please carefully check the package’s content before signing for the delivery.
Then please submit a ticket with your order number and indicating us which item or accessory is missing along picture of the outer packaging. We will offer a solution.